Ongoing support for your treatment

No. They follow the goals you set, in your words, and safety questions stay included. Ora, Avora’s AI assistant, words them. Your physician makes every decision.

One physician is responsible for following your treatment, with your history and previous decisions in your record.

Your physician can continue your current plan when it remains appropriate. Your answers help them review any changes over time.

You check in from your phone. Concerns that need your physician are passed to them. They may arrange a video visit, and you can also book one yourself.

You can request the letters and forms listed above once a clinician has assessed a medication for you. Your physician reviews each request and may decline. Documents can only include what your record supports.

Your prescriber agrees a dose plan with you, including limits. Your physician reviews your answers and decides whether to change the dose within that plan. You may need a visit.

You can cancel any time and use your preferred pharmacy. Return within 12 months without paying for another assessment. You can also export your answers, doses and care decisions.

Pick up at the partner pharmacy, or have a courier bring it. A courier needs someone 18 or older to sign at the door. There is no advance waiver.

Where the pharmacy has its own driver, it delivers in that area. Canada Post is not used for controlled medications.

You choose the delivery day. We remind you the evening before.

Within the window shown on your request: up to 2 business days for a clinical review, 1 business day for a question, 3 business days for delivery or funding. Not around the clock.

Avora fees are paid privately, not covered by OHIP. Your workplace or private plan may reimburse part of it.